USCIS ELIS compliance documents. Sign In. Only the people who need to attend should come. The National Customer Service Center (NCSC) of the U.S. By using this system, you consent to the terms set forth in this notice. Do not bring an interpreter to your appointment. For information about your privacy, please read our Privacy Policy and Terms of Use. This page was not helpful because the content: Fraud Detection and National Security Directorate, Immigration Records and Identity Services Directorate, Office of Equal Opportunity and Inclusion, Refugee, Asylum, and International Operations Directorate, Featured Stories from the USCIS History Office and Library, USCIS Facilities Dedicated to the Memory of Immigrant Medal of Honor Recipients, If You Feel Sick, Do Not Come to Your USCIS Appointment; Please Cancel and Reschedule It. Looking for U.S. government information and services? Biometrics appointments are scheduled automatically. Information and Customer Service Division 5900 Capital Gateway Dr. Camp Springs, MD 20588-0009. . After viewing your appointment, you can cancel or print your confirmation letter. Citizenship and Immigration Services (USCIS), you can check the progress of your case online or by phone. Yes, you can schedule an appointment with USCIS using the InfoPass system available on their official website. If you have comments and/or questions related to the agency's Section 508 program, please contact the Section 508 Coordinator via email at USCIS-Section508@uscis.dhs.gov. An official website of the U.S. Department of Homeland Security, An official website of the United States government. Participation in a survey or focus group is voluntary and will not affect the outcome of the underlying benefit request. For persons calling from entire US, including Puerto Rico, Guam, and the US Virgin Islands: Phone: 1-800-375-5283 TTY: 1-800-767-1833If calling from outside the US: Phone: +1-785-330-1048At this number, automated information and status check only. For general questions, go to uscis.gov. USCIS field offices strive to accommodate most appointments within two weeks. On the Stilt Blog, I write about the complex topics like finance, immigration, and technology to help immigrants make the most of their lives in the U.S. Our content and brand have been featured in Forbes, TechCrunch, VentureBeat, and more. The agency is reviewing current policy to determine whether employees of the same law firm as the legal representative can communicate with the USCIS Contact Center without having to execute a separate Form G-28. Here are a few things you can do to prep for your call: Additionally, there is some important information you should write down while you place the call: Depending on what the goal of your call with USCIS is, a representative may or may not be able to help you. National Visa Center Moreover, USCIS should elevate the customer service and public engagement divisions into its own directorate that reports to the USCIS director. Citizenship and Immigration Services, Information and Customer Service Division, Indian tribes and resources for Native Americans, Contact the U.S. USCIS's call centers are open Monday . The National Customer Service Center (NCSC) of the U.S. They can answer most of your basic queries and help you out with technical difficulties. 's National Customer Service Center (NCSC) at 1-800-375-5283 for additional information on their case status. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to: U.S. call the USCIS National Customer Service Center at 1-800-375-5283. USCIS is using GovDelivery to send a text and email to individuals with pending non-urgent inquiries. Unauthorized access, use, or modification of this system or of data contained herein, or in transit to/from this system, may constitute a violation of section 1030 of title 18 of the U.S. Code and other criminal laws. Many people want to come to the United States to work. To reflect this, USCIS should rename the USCIS Contact Center to the USCIS National Customer Service Center. At a Glance: To speak to a live person at USCIS, call their toll-free phone number, 1-800-375-5283. 936 F.3d 868 (9th Cir. When you adjust status in the United States, if your spouse and/or children live outside the U.S., they may be eligible to apply for Diversity Immigrant Visas at a U.S. Embassy or Consulate abroad, if they were listed on your Diversity Visa online entry, with few exceptions. and can send a secure message from within your. Share sensitive information only on official, Beginning April 1, the NCSC will be open from 8 a.m. to 6 p.m., Monday through Friday, in all four time zones in the contiguous United . I-140 | Immigrant Petition for Alien Worker, I-192 | Application for Advance Permission to Enter as a Nonimmigrant, I-212 | Application for Permission to Reapply for Admission into the United States After Deportation or Removal, I-360 | Petition for Amerasian, Widow(er), or Special Immigrant, I-485 | Application to Register Permanent Residence or Adjust Status, I-539 | Application To Extend/Change Nonimmigrant Status, I-601 | Application for Waiver of Grounds of Inadmissibility, I-612 | Application for Waiver of the Foreign Residence Requirement (under Section 212(e) of the Immigration and Nationality Act, as Amended), I-751 | Petition to Remove Conditions on Residence, I-765 | Application for Employment Authorization, I-765V | Application for Employment Authorization for Abused Nonimmigrant Spouse, I-817 | Application for Family Unity Benefits, I-821 | Application for Temporary Protected Status, I-821D | Consideration of Deferred Action for Childhood Arrivals, I-824 | Application for Action on an Approved Application or Petition, I-907 | Request for Premium Processing Service. I-914 | Application for T Nonimmigrant Status, I-918 | Petition for U Nonimmigrant Status, I-929 | Petition for Qualifying Family Member of a U-1 Nonimmigrant, I-129CW | Petition for a CNMI-Only Nonimmigrant Transitional Worker, I-129 | Petition for a Nonimmigrant Worker (E-1 visa treaty traders and E-2 investors), I-129 | Petition for a Nonimmigrant Worker (E-3 visa Certain specialty occupation professionals from Australia), I-129 | Petition for a Nonimmigrant Worker (H-1B specialty occupation visa to be issued abroad), I-129 | Petition for a Nonimmigrant Worker(H-1B visa specialty occupation change of status in the U.S.), I-129 | Petition for a Nonimmigrant Worker (H-1B visa specialty occupation extension of stay in the U.S.), I-129 | Petition for a Nonimmigrant Worker (H-2A visa Temporary agricultural workers), I-129 | Petition for a Nonimmigrant Worker (H-2B visa Other temporary workers), I-129 | Petition for a Nonimmigrant Worker (H-3 visa Temporary trainees), I-129S | Nonimmigrant Petition Based on Blanket L, I-129 | Petition for a Nonimmigrant Worker (L visa Intracompany transfers), I-129 | Petition for a Nonimmigrant Worker (O visa Extraordinary ability), I-129 | Petition for a Nonimmigrant Worker (P visa Athletes, artists, and entertainers). A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. All Rights Reserved. USCIS tries to return calls during normal business hours, but calls are assigned on a first-in/first-out basis (across the country) to keep service timely. You can check the status of your case using the Manage Your Case Tool. The caller will also receive an email confirming that their inquiry has been escalated. immihelp.com is private non-lawyer web site. Because of pandemic-related protocols, USCIS has continued to experience delays in scheduling and rescheduling these appointments. as shown on the uscis.gov web site, a customer service representative will ask USCIS to research your case, and we will send you a letter with further information. An official website of the empowering the customer to ensure . A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. Online: Use the case status online tool to check for updates about your immigration case. Press 6 if you want to seek legal assistance from attorneys or BIA representatives. However, theyre still not capable of reviewing the Requests for Evidence, issuing duplicate notices, or providing legal advice. Do not bring to the appointment any scissors, flammable liquids (including aerosol sprays and bottles of perfume), knives, nail clippers, tweezers and other sharp objects. X I-129 | Petition for a Nonimmigrant Worker (E-3 visa - Certain specialty occupation professionals from Australia) Citizenship and Immigration Services Local Offices, Directory of U.S. government agencies and departments. Section 508 is a federal law that requires agencies to provide individuals with disabilities equal access to electronic information and data comparable to those who do not have disabilities, unless an undue burden would be imposed on the agency. How Do I File An Equal Employment Opportunity Complaint? a credible fear or reasonable fear protection screening process. If you are over 65 years of age and have lived in the United States as a lawful permanent resident . Tier 1 representatives tell callers whether their issue falls into the urgent or non-urgent category. The NCSC is a full-service center providing assistance and information to make acquisitions simple and efficient. Official websites use .gov A lock If you are late, your appointment will be cancelled and you will have to reschedule. A lock ( United States Citizenship and Immigration Services. The USCIS Contact Center wait times have increased due to a number of reasons, including decreased staffing levels, something USCIS is actively working to address. USCIS Contact Center Anywhere else in the US: 8:00 AM 6:00 PM local time National Benefit Center receives and processes a large variety of applications and petitions. Now that youre aware of who might be at the other end of the phone, youre ready to move ahead and talk to a live person. The USCIS National Customer Service Center (NCSC) is introducing new public hours of operation for our toll-free number at 800-375-5283. You are about to access a Department of Homeland Security (DHS) computer system. If you filed an immigration application or petition with the U.S. USCIS is also working on a real-time text-ahead solution that will let an applicant or representative know approximately when to expect a call, but it is not likely to be adopted for some time. But they cannot answer specific questions about a case or provide legal help. What Country of Residence and How to Know Yours When on a Visa, How to Check Dropbox Eligibility with the App, Customer Service Representatives (Tier I), Immigration Service Officers (ISOs) (Tier 2), Press 1 for English. These receipt notices can be presented with an expired Green Card as evidence of continued status while you await your renewed Green Card. Yes, you can check your case status by calling the USCIS National Customer Service Center at 1-800-375-5283. An official website of the 3. PDF National Customer Service Center - Homeland Security How can I make sure I dont miss a return call? Do not mail your application to this address. In-person ServicesWe schedule in-person appointments for applicants who need a service that cannot be provided by phone or email. See the Form I-129 tablebelow for more details. Here are some frequently asked questions (FAQs) about contacting USCIS: USCIS can be contacted through several ways: Please note that USCIS might have changed its contact details after my training cut-off in September 2021. USCIS Office Closings A receipt number is not required for general inquiries. Service Center, you may email the USCIS Headquarters Office of Service Center Operations by email at: SCOPSSCATA@dhs.gov. U.S. Citizenship and Immigration Services (USCIS) How can I make sure that USCIS Contact Center representatives answer my question? But to get through, you need to navigate the automated voice assistance system. All rights reserved. You may not process classified national security information on this computer system. Note: Visa records are confidential under Section 222(f) of the Immigration and Nationality Act (INA), so information can only be provided to visa applicants.There are some exceptions, such as providing information to U.S. sponsors, attorneys representing . DHS also shares information with U.S. Embassy or Consulate security personnel to facilitate visitor processing. If you applied for an immigration benefit and did not receive the document you were expecting, you can send us an inquiry using E-request. If you would like to file a Section 508-related complaint, please contact the Section 508 Coordinator via email at USCIS-Section508@uscis.dhs.gov. Official websites use .govA .gov website belongs to an official government organization in the United States. Do not come earlier than 15 minutes. Vermont Service Center. Learn about citizenship rights and responsibilities, send us a message to schedule an appointment, Being processed at the Arlington Asylum Office; and. Locate. A .gov website belongs to an official government organization in the United States. Share sensitive information only on official, secure websites. However, due to the COVID-19 pandemic, there may be additional protocols or restrictions. USCIS holds a variety of external stakeholder events in which we share information and obtain feedback on USCIS programs and policies. The procedure for informing USCIS of an address change differs based on your immigration status. Hawaii: 8:00 AM 4:00 PM local time SHARE THIS PAGE: Have a question? Press 4 to locate the nearest USCIS local office or application center. This computer system and any related equipment is subject to monitoring for administrative oversight, law enforcement, criminal investigative purposes, inquiries into alleged wrongdoing or misuse, and to ensure proper performance of applicable security features and procedures. 1615-0113. However, the Interactive Voice Response system is open 24/7. A receipt number is not required for general inquiries. For TDD (hearing impaired) call: 1-800-767-1833. Your email address will not be sold or shared with anyone else. USCIS - Profile Its recommended to contact them via phone, mail, or the online tools provided on their website. Home Visas National Customer Service Center. USCIS operates the National Customer Service Center (NCSC) to provide nationwide telephonic assistance to customers calling with immigration service and benefit inquiries. On June 9, 2023, DHS announced the open application period for the Citizenship and Integration Grant Program, which provides funding for citizenship preparation programs in communities across the country. Contact the office that interviewed you, either the Chicago or Indianapolis Field Offic e. B e ce rtain to provide as much i nformation as possible espec . They cannot personally take calls from every single person. Review our. In those instances where self-service is available, the IVR will not present an option for a caller to reach live service. A .gov website belongs to an official government organization in the United States. Email us. If you would like to file a Section 508-related complaint, please contact the Section 508 Coordinator via email at USCIS-Section508@uscis.dhs.gov. You can use it to inquire about a pending case, get answers to immigration questions, or have your documents reviewed. For visitors, travel, student and other international travel medical insurance. My application or petition cannot be finished without it. There are certain fixed hours within which you need to call. Looking for U.S. government information and services? Official websites use .gov Keep in mind that if you . Citizenship and Immigration Services (USCIS) . If applicable, please include the web address or URL and the specific problems you have encountered. The Immigration and Naturalization Service (INS) was transferred from the Department of Labor to the Department of Justice in 1940, where it resided until 2003, when the components of INS were subsumed under the Department of Homeland Security (DHS). Get information on eligibility requirements, how to apply, and whether your family members can also apply with you. Other tasks that can be accomplished are: We are sorry that this post was not useful for you! National Customer Service Center - US Immigration Wiki If Manage Your Case Tool indicates that the card was mailed, you will be given a U.S. The USCIS offers multiple ways through which you can get in touch with them for any kind of help. Immigration into the United States is a lengthy process. The information you provide is voluntary. Ask a real person any government-related question for free. By continuing to browse this website, you agree to our use of cookies. If you are inside the United States, you can no longer schedule an appointment online using InfoPass for domestic offices. Hotline | Office of Inspector General - DHS Guam (Tuesday through Saturday): 6:00 AM 11:00 AM local time. PDF Instructions for Form N-565, Application for Department of Homeland USCIS will offer this service for a limited time. So, you might hear different options when you dial in. Generally, you can expect to receive a response within 30 days for most queries. Instructions for N-400, Application for Naturalization Alaska: 8:00 AM 5:00 PM local time National Customer Service Center (NCSC) Call volume is heaviest on Mondays and tends to get lighter throughout the week. Most of our forms can only be filed by mail. Citizenship And Immigration Services Ombudsman, This page was not helpful because the content, DHS/USCIS/ICE/CBP-001 Alien File, Index, and National File Tracking System of Records, DHS/USCIS-007 - Benefits Information System, DHS/USCIS-010 Asylum Information and Pre-Screening System of Records, DHS/USCIS-015 - Electronic Immigration System-2 Account and Case Management System of Records, DHS-USCIS-PIA-054 National Customer Service Center - July 2014. Also, please note that the call menu is regularly updated. If the customer service representative couldnt help you out and find your queries to be urgent enough, then hell transfer the call to an immigration service officer. The Section 508 standards are the technical requirements and criteria that are used to measure conformance within this law. Filing a form online is easier and faster than paper filing. USCIS's call centers are open Monday through Friday, from 8 a.m. to 6 p.m. Eastern standard time. If people do have questions about immigration policies and procedures, they are advised to set up an appointment at their local District Office through the INFOPASS Appointment system. No. DHS has implemented processes through which nationals of Cuba, Haiti, Nicaragua, and Venezuela, and their qualifying immediate family members, may request to come to the United States in a safe and orderly way. Home The officers handle the most complex inquiries, schedule in-person services, and assist with biometrics rescheduling. DHS/USCIS/PIA-054 National Customer Service Center. However, if you do not provide the requested information, you may not be able to successfully schedule an appointment. As an alternative to waiting in line for assistance at your local USCIS office, you can now schedule an appointment through the USCIS Internet-based system, InfoPass. (Posted 1/6/14) Title: Locked padlock icon If your questions are still unanswered and want to talk to a representative, then press the keys accordingly. . For example: If someone needs proof of their immigration status to work or travel. A .gov website belongs to an official government organization in the United States. I need a biometrics appointment. Share sensitive information only on official, secure websites. You can also access other USCIS services. Citizenship. In addition, if specific issues arise with a Department of . If you have an expired Green Card and believe you need an in-person appointment to receive evidence of your immigration status, please note that USCIS has updated the language on Form I-90 receipt notices toextend the validity of a Green Cardfor 24 months for individuals with a newly filed Form I-90. Privacy Documents for USCIS | Homeland Security USCIS National Customer Service Center at: (800) 375-5283. Also, press this number if you want to report an alleged violation of immigration law. Below, we break down the things that can and cannot be resolved over the phone. Secure .gov websites use HTTPS On myUSCIS, you will find: You can use myUSCIS anytime and on any device. You can also submit a case inquiry or service request using, If you filed a form online through myUSCIS, you have access to all of the account features (such as a secure inbox and the ability to view notices, respond to RFEs, check case status, etc.) Be strategic when calling the USCIS Contact Center. They will get you the answer or let you know where to find it. Official websites use .govA .gov website belongs to an official government organization in the United States. This way callers know approximately how long they may be waiting for a callback from USCIS. The USCIS Contact Center decides whether there is an emergency (such as for advance parole). Contact Us. This is how we calculate the case inquiry date: Case Inquiry Date = [time to complete 93% of adjudicated cases] - [today's date - receipt date] Example: If you checked our processing times webpage on Jan. 1, 2022, for a form you filed on Jan. 1, 2021, and the time to complete 93% of adjudicated cases was 13 months, your case inquiry date . U.S. Department of Homeland Security, Learn about citizenship rights and responsibilities. The most recent USCIS contact number is 1-800-375-5283. Share sensitive information only on official, secure websites. PDF U.S. Citizenship and Immigration Services If you know of anyone selling an appointment, call the USCIS Contact Center at (800) 375-5283. Yes, you can check your case status over the phone by calling the USCIS Contact Center at 1-800-375-5283. Secure .gov websites use HTTPSA lock See a list of all USCIS-authorized doctors in your area that you can use for your medical examination. USCIS processes all the applications, petitions, or benefits requests filed with them at their offices called as USCIS Service Centers. You can search the website for information by yourself or chat with Emma, our virtual assistant. Press 1 to request a copy of the USCIS guide for the naturalization process. On the weekends, this service is not available. Updated 04/30/2013. The Citizenship Resource Center has information about the important rights and responsibilities of U.S. citizenship, the naturalization process, and how to prepare for the test. Each of the Service centers is identified by a 3-digit code. Before you call the USCIS customer service number, its worthwhile to have a good understanding of how the USCIS Contact Center operates. USCIS operates the National Customer Service Center (NCSC) to provide nationwide telephonic assistance to customers calling with immigration service and benefit inquiries. How do I ensure that my request will be considered? Citizenship and Immigration Services, Office of Policy and Strategy, Regulatory Coordination Division, 20 Massachusetts Avenue, N.W., Washington, DC 20529. Citizenship and Immigration Services (USCIS) provides nationwide assistance by phone about immigration services and benefits. To determine the status of immigration matters or seek assistance in the immigration process, please contact the U.S. Connect with our trusted immigration pro's. Im going through the menu options on the USCIS Interactive Voice Response (IVR) system menu of options, but not getting to live assistance. . The U.S. USCIS's call centers are open Monday through Friday, from 8 a.m. to 6 p.m. Eastern standard time. For persons calling from entire US, including Puerto Rico, Guam, and the US Virgin Islands: Phone: 1-800-375-5283.