I am going the following month to Moon Palace and based on recommendations I too am planning on going to Playacar for my beach time. Property features include eight pools, 12 restaurants, multiple bars, two fitness areas, a kids' club, a teens' lounge, a night club, daily activities, and nightly entertainment. WHO SHOULD I CONTACT IF I WANT TO PLAY A ROUND OF GOLF? Hello, we will go to Moon Palace next week with six other families (all families have small kids, e.g. . With a wide range of amazing services and a hydrotherapy circuit, it is a great way to wind down and really relax during your getaway. Hope this helps to ease your worries. The beach was full of seaweed and the smell of rotting seaweed was terrible. My husband and 12 year old are certified in scuba diving and my 14 year old likes to wind surf. Open daily from 9 am until 6 pm. I have asked for your GMs contact several times and still am ignored. Steak house do they get booked up, went away once and struggled to get reservations? I am also trying to figure out the difference between resort view (cheaper) and garden view (slightly more $). Is there any area we should request rooms in? On Mondays, Wednesday and Fridays when the Unique . WHAT PAYMENT METHODS DO YOU OFFER? Paradise awaitsoff the top of my head Id say any of the Secrets hotels are great for both kids and adults. We dont recommend dolphin swims because of the moral implications. We like resorts that are family friendly but still luxurious enough for adults to enjoy. This resort has no beach, but there is a lovely dock area where you can swim and snorkeling is close by. Hey there Jackie, thank you reaching out! Hello, thank you so much for your review it was very helpful! Tip room service ? Check. None of their restaurants require formal attire. Sun, 30 Jul. Yes, you should be able to pay for a day pass to the grand with your resort credit. Hoping for a quick response due to promotions ending Oct 31st. They can expect all kinds of pool games, activities such as windsurfing, paddle boating, kayaking, and more! The worst place to get married. Ive heard most of the pools are heated is that true ? Thanks ste, Hey Ste, yes this is correct. I was a guest at Moon Palace for a convention last week. Is it safe with Little kids we will have 9,7 and 4 year old with us. If you prefer to head into Cancun, the Sun Palace and Beach Palace are also available for use and both have great beaches. In Playa del Carmen, you can visit the Playacar Palace which is located on a fabulous stretch of beach. I had heard that Nizuc was previously closed but maybe that was recently changed? It is called Playacar and its simply stunning you will LOVE it. How can I help? The only violence in Cancun is that between drug gangs, its far removed from tourists. I do hear that using American money is the way to go but I will exchange some money for convenience for sure. The reviews make me a little nervous though lol. For the spa, book as soon as you can to ensure you get the day and time you want. If you want to take the ferry over to Cozumel, you have access to the Cozumel Palace. What other things are there to go see close to the Moon Palace Resort? Hi A great destination to visit someday. Get the best prices on this hotel with us! A GUIDE TO MOON PALACE CANCUN - Home Page I have been looking for the perfect all inclusive resort for about a month nowI have 2 kids (14, 10) and I think an all inclusive would be perfect since they love to eat constantly! As the review above says to enjoy beach we should go to other palace properties, do you have free shuttle service for Playacar palace or beach palace? Is there an even better option (without spending a complete fortune)? With this you will have Access to the amazing waterpark, Playroom, wired lounge, enjoy of our fantastic shows at the Grand Theatre and much more. This is the best site of reviews so far . Sarah. Hi, can you help clear something up for me. Current cost of the Grand Pass is $99 USD per adult and $50 USD per kid. The connecting room options are an awesome idea especially for teens who like their own space. This was new to us and not knowing how to help her decided to contact Moon Palace for assistance. We have a lot of great ones at nice discounts. Weve stayed at Gran Caribe Real three times in the past. We are hoping to use one of our days of stay to visit a different resort with a very nice beach. Id like to ask about airport transfer. I will have one of our expert Travel Specialists reach out to you to begin discussing the best options for your trip. If you would require our help getting from one help to another contact me at sarah@playadelcarmen.com and I can give you a quote. Safe travels and we hope to see you soon! Moon Palace Cancun - All Inclusive, Cancn - Updated 2023 Prices Day Pass to The Grand - Review of Moon Palace The Grand - Cancun We are a local travel agency in the Playa del Carmen area and also have a dedicated wedding team. If you want to take the ferry over to Cozumel, you have access to the Cozumel Palace. Hope this helps. Current cost of the Grand Pass is $99 USD per adult and $50 USD per kid. We will either stay in the golf room at moon palace Cancun or a room In the Grand what would be the equivilent room in the grand? Most of the restaurants do not require any reservations but at the time of check in they will be able to advise how and where to make your reservations for the few that do. Moon Palace Cancun All-Inclusive Resort $350 Resort Credit Digital Costco Shop Card Kids Stay Free Check Price & Availability Cancun: Moon Palace Package many thanks catherinex. All of their rates include the following all-inclusive package: Hotel taxes and gratuities All meals and snacks Unlimited premium alcoholic beverages Unlimited natural juices and soft drinks Access to other Palace Resorts 24-hour room service Fitness center Wireless Internet access Depends on who they will have and who you booked with. Ive passed your inquiry on to our dedicated travel team here at PlayaDelCarmen.Com, they will be able to advise you better with what youre looking for. Moon Palace sounds ideal, except for the beach/water. Moon Palace The Grand - Cancun. Phone: +52 800 262 9008. Please let me know if you have any other questions and I am happy to help get you booked. view rates. HOW CAN I MAKE A RESERVATION FOR A RESTAURANT? Also what cost is it for a child of 15 and of 2 yrs?? Another option could be the Sandos Caracol resort although the beach is a little rocky in parts its definitely a great affordable option to think about. This place looks amazing! The safest mode of transport will be a taxi, you can ask someone at reception to call one for you and determine the price. Hey Lara, heres a link to their website. thanks! Really glad you enjoyed the Grand. Moon Palace Cancun, Cancun - Vacation Express They even still got my father/daughter song wrong even after I corrected it and had text messages to prove that this was confirmed. For access to The Grand at Moon Palace (a day pass from 7am-7pm ) the cost is 200 USD per person. Apparently, the water park cannot open due to code violations and as the original contractor has gone bankrupt, another contractor will have to re-design and re-build. Wireless is available and included resort-wide including the rooms. The words coastlines need dune and grass systems or erosion is inevitable (Playa del Carmen and Cancun know this all too well). Is that the case? AMAZING THINGS TO DO DAY AND NIGHT. Hi Jen, Hola April! First was for a girly weekend getaway, and second with my 10-year-old son so I have 2 perspectives of my stays at the Moon Palace Cancun. would there be food options for us? Hey Adam, we understand your dilemma. Are there any activities for my daughter? I wouldnt worry about that, it was quite some time ago, and there havent been any issues since as far as I know. We are all very excited about our hol ? Great question! However I did see that Playa is only about 2 1/2 hours away from Moon Palace. The Palace Resorts offer each booking of 3 nights or more resort credit. Can you pls advise on the current situation and actually how safe is it to travel and stay there? I am asking the above question in regards to staying at the moon palace after reading your review. If it is resort credit, you would need to check with the Moon palace directly. Is there one considered more quiet than the other one or lets say one with more animation by the pool during the day. Regards, Eddie. How scary. Well help you organize and book your flight, transportation, hotel, and activities + answers all your questions . 1 post 1 review Moon Palace Cancun Day Passes? Youre more than welcome, just happy to help. None of our visitors have ever complained about it before, and I just asked some of our Travel Specialists who have stayed here before, and they never heard anything. If not can you confirm when they expect this to be open? Savor gourmet cuisine and sip handcrafted, premium cocktails. We are considering going in July 2018 in a group with 6 children. The Grand at Moon Palace Reviews (2023): The UNBIASED Truth Hi, may be a silly question, but how did you find this resort for mosquitoes and bugs!? Hey Chris, were here to help you make the best decision. The vacation planner desk was also unhelpful. Hello Shannon! I will be sure to pass on all of your comments about the food and service to our team here at PlayaDelCarmen.Com so we can arrange a site inspection and advise our customers appropriately. The Moon Palace Cancun is an all-inclusive beachfront resort 20-minutes south of the Cancun hotel zone, offering a large variety of activities and entertainment for guests of all ages. how did you find it? . The square footage of the room is not that big, so families of four may find it a little tight. FAQs about our Services and Amenities| Palace Resorts That does help explain things a little one other thing I forgot to ask is safety at the airport both when we arrive and depart as there was some mention of risks there. Is this a good place to go or should I look somewhere else? I agree when handling the hotel event planners directly it can feel somewhat like you are just a number. TIA. Hey Clair, I understand concerns but we have not heard anything about shootings at resorts. Take the map given to you at time of check-in and familiarize yourself with the layout if you want to take full advantage of what is available. Feel free to reach out with your questions, or give me a number where I can give you a quick call, I am happy to help. The swimming pools at the Moon Palace are enormous and cover most of the property between the ocean and the buildings. Just come down and enjoy your vacation. VIEW RATES. Is Playacar Palace part of this as well or is it a totally different resort? Yes, I recommend booking ahead of time if you can as its high season. There are plenty of resorts that boast a kids club with tech free entertainment like scavenger hunts, arts and crafts and athletics. Okay, for the restaurants that require a dress code, the rule is long pants for men, no open-toed shoes, and collared shirts. Hola Clint! Playacar Palace is one of those hotels and has a beautiful beach. From our booking, it doesnt seem to mention in which of the 3 sections well be located. All of the buildings are pretty much the same in terms of quietness. What is the difference between the Gand and the other two buildings. It is swimmable but far from the typical Caribbean water you would expect. 3D Secure Payment, PCI compliant, powered by Stripe accepting Credit Cards, Apple Pay and Google Pay. Hi Hi there, can you tell me how much a day pass for the Grand would be if we stayed at Sunrise? Id suggest some cool adult athletic activities, along with trainers, in addition to the simulated surfing, like slack lines, traveling rings, trapeze, and an outdoor fitness area with luxurious athletic turf for yoga, dance, stretching, fitness classes, cross fit lite, olympic rings. If staying at the GRAND Moon Palace, you have access to the entire resort. Guests who are staying at Sunrise, Nizuc and the Golf Villas, or any other Palace Resorts property, can purchase Grand Passes to access The Grand at Moon Palace Cancun. How do we book our tours and use the resort credits for them? Theyre local and know these hotels and region better than anyone. You dont have to tip room service but some people do. Regarding Dolphin swims The Moon Palace Cancun has to be one of the largest resorts in the Riviera Maya and Cancun area. WOW!! All-Inclusive Family Resort | Moon Palace Jamaica Can you explain what is going on with the water park? Hey Rochelle, please find the brochure below which details everything you need to know about how resort credit can be used. If anyone complains about not having enough to eat or enough options at this resort, I will have a hard time believing them. You can easily find food and drink close by, but they do have waiter service so you never have to move from your beach chair. . Bring an environmental friendly bug spray while you are here and have a fabulous time! I totally understand, having to please everyone isnt easy but very doable . For example, from the airport to your hotel. Have a great day! They are stating the water park is not open and cant confirm when it will be. The gorgeous course includes landscapes typical to the region including jungle, lakes and dunes. Reach out to us, toll-free at888-537-9797 or customercare@playadelcarmen.com. This hotel is extremely popular with our clients and overall gets really great feedback. The drinks are top-shelf alcohol, and there are at least 8 bars to choose from, from the lobby bars featuring live music to the pool bars with swings where you can enjoy a few drinks. I read some review about the over charging pictures, but other than that, what are the other problems? Hi. Its just a nice gesture and not something you HAVE to do. I will continue to write these reviews till someone from your hotel takes responsibility for making what should have been an easy and fun day a disaster. This being the case, can you confirm one way or another if the water park at the Moon Grand is fully open. Your review is absolutely lovely! The beaches at Playacar are incredible, white sand and blue Caribbean waters. With this you will have Access to the amazing waterpark, Playroom, wired lounge, enjoy of our fantastic shows at the Grand Theatre and much more. also, were renting a vehicle is there a place to park the vehicle at the resort? Hi. The credits can be used towards tours (they do have a selection), spa services, golf and even put towards wedding packages. The Moon Palace is an all-inclusive resort. If you prefer to head into Cancun, the Sun Palace and Beach Palace are also available for use and both have great beaches. This awesome addition allows kids and adults to attempt surfing. Hi, Clint in terms of wanting to choose a room close to the hotel water park and lobby it is best to contact the hotel directly and confirm this with them ASAP as it is high season right now and they will be allocating rooms quickly. Hope that helps. whats the seaweed situation like there right now? does the lobby-to-lobby shuttle at moon palace cancun run 24-hours a day? Let us know if you have any more questions about your upcoming vacation here in paradise, AKA Playa Del Carmen! Just a cute sundress and shoes. What is your recommendation on which section is appropriate for kids: sunrise, nizuc, or grand? You shouldnt be worried about your vacation, youre going to have a wonderful time, especially if you are staying at the Moon Palace. You will just find taxis and the ADO bus service outside. 2 Guests. Thank you so much. If our room is not at the Grand location of Moon Palace, is the waterpark accessible for us without any extra cost (family of 4)? Also do you know which of the building #s are considered to be the new Grand and not the renovated Grand? 7 reviews 5 helpful votes 1. Hi, I have jst booked 2 weeks at the moon palace and was told tha you can use the resort credit for things like swimming with dolphins etc. Hello The info in your blog is so helpful! Hello! In my opinion there Nizuc and Sunrise are of the same standard I suggest you talk to the provider you booked your trip with to gain more insight and if you wanted to request a specific area. However, for absolute clarification on this matter, you need to confirm with the hotel directly. Hamburgers and Pancakes will not be hard to find. Many thanks tracey, Hi Tracey, Moon Palace Cancun Day Passes? - Cancun Forum - Tripadvisor However, as guests of the Moon Palace,you can visit other Palace resortsin the area. What information would you like? On Mondays, Wednesday and Fridays when the Unique Night Club opens, the pass is valid until the closure of the club, which is at 3:00 am. He also said he is hearing that they will be closed most of September and October. For the shuttle, it could be any stop. I specifically asked in my planning meetings that the food be warm because all the food on the property especially room service had been served cold. The weather is always sunny and warm here, however, July is considered the rainy season so you may get one or two days with an hour of rain here and there. Hi , I am visiting in November with my partner and friends(age-23-27). . VIEW RATES. Moon Palace The Grand Cancun - All-Inclusive - Costco Travel do you know anything about it? hello I booked for January 13 to 20Th at the moon palace. The golf cart transport, which is available to guests from the lobby to lobby or to the golf course area/ spa area, has no special adaptation. This is becoming increasingly popular due to advocates like the former CEO of Whole Foods (and the Fire House diet) and popular films Forks over Knives. We are at the Reef Playacar before Moon Palace. There are also two additional a la carte restaurants here: The Italian Trattoria and the Mayan Cuisine. As frequent visitor of Moon Palace, she wanted to do a day visit at the resort. Hi Sarah. Hey there Tajendra, yes the Moon Palace prides itself on their wide range of dining options, rest assured you will find something to satisfy your tastes. 1 2 VIEW RATES VIEW RATES ALL-INCLUSIVE LUXURY AT ITS BEST Moon Palace Cancun teems with energy, luxury, and possibility. Also we would like king bed. After seven consecutive sold-out events, five-time Entertainer of the Year Luke Bryan announces the return of Crash My Playa, Luke's annual concert vacation. Read on for more details.. We all live here in Playa del Carmen and dont feel in danger, but there have been no reports in Cancun so the news shouldnt put you off having an amazing vacation. You will need money if you plan on going outside of the hotel. Thanks. Are there any resorts that you would recommend that fit our requirements? Obviously, thats not the case here. All of the hotels in the Riviera Maya and Cancun have strict policies on only using bottled water for their guests. Was it a terrorist attack? Website: Moon Palace Cancun. But I have not been able to find a perfect match that I am comfortable with. As for the 400, I am unsure what you are talking about. This allows you access to all their services with food and drinks from 7:00 am through until 11:00 pm. we didnt book the family suite. Has Moon Palace or any sister resorts had issues with bad liquor? The Grand is the newest wing of the hotel and does not have any golf rooms, however your resort credit can still be used to golf. Tennis and basketball courts are available at both properties. Hi Michael! One of our savvy Travel Specialists will contact you shortly with some additional information on this awesome resort! Offering activities ranging from arts and crafts to a small movie theatre, the kids will not want to leave. Have a lovely holiday! So to be clear, the beaches at MOON PALACE are pretty much so-so at best and it appears fro what I am reading, its really not possible to just walk into the clear blue water. Hello, Thank you for this review! I and many of the team have drove in this area for many years and never encountered any problems. Something which is definitely not recommended in all of Mexico. This is why companies like ourselves offer to take the reins on the wedding planning process ESPECIALLY when it comes to communicating with the hotel directly as we understand how frustrating it can be. You do say that we can get to the other resorts that are run by the same company I am assuming but they dont provide transportation. Moon Palace Cancun - Family Vacation Critic My brother booked this vacation for everyone, and he has some sort of membership with Palace Resorts. Dear guest; The Day Pass is valid between 7:00 am to 11:00 pm and gives you access for one day to all our common facilities such as bars, restaurants,.. Read more. 2 guests. For future building projects Id like to pressure Palace and all other developers to build farther from the beach. Their event planners do not respond in a timely fashion, they try to nickle and dime your for everything. Waldorf Astoria Ras Al Khaimah Day Pass. first timer going there with my family. 1 2 VIEW RATES VIEW RATES FUN ACTIVITIES FOR EVERYBODY Pool day? Any suggestions? Also, just FYI they have completed recently scrapped resort credit. Cancun | Palace Resorts - Moon Palace Cancun If we would of upgrade to The Grand can we also use a Moon Palace without an extra costs ? To get to the Beach Palace, for example, would cost you roughly around 400 pesos in a taxi equivalent to around $20 one way. Overview Located along Mexico's Yucatan Peninsula on the Riviera Maya, the Grand at Moon Palace offers a luxury all-inclusive escape for families. This place is needed fantastic! Is the Grand at moon palace in Cancun or in Maya Riviera? Cell service is excellent in Cancun and at the hotel. Weve booked Moon Palace but thinking of upgrading to The Grand. My HONEST Review of Moon Palace Resort in Cancun (2023) - Playa del Carmen They also have a boogie board open for those that prefer it. Weve been to the Moon Palace before and thoroughly enjoyed our stay. Do you pay a fee to be in the speciality restaurants? view rates. It sounds like a great place so far! Youll be in walking distance from downtown Playa so definitely check that out, stroll along 5th Avenue, but also be sure to venture off the main street as you will find many hidden (perhaps better) gems. This pass allows full all inclusive access to the Grand section. I see one of our dynamic Travel Specialists was in touch with you over the weekend. Hey Julie, thanks for your kind words. Luckily, there are several awesome all inclusive hotels located in the beautiful gated community of Playacar. Well be in touch. Does the Moon Palace still offer room credits. I just had to write a review of this resort as I always like to refer to reviews when I am looking for vacations destinations. Hi Trevor, thank you for reaching out and for reading my article. Address: Chetumal Km 340, Riviera Maya, 77500 Cancn, QR, Mexico. It was very nice! If you would like to book any excursions, let me know. . One of our Travel Specialists will contact you shorty with more information family friendly resorts. The spectacular Moon Palace Cancun is located on Cancun's tranquil southern shore. https://scooter-cancun.com/en/?gclid=Cj0KCQjwuafdBRDmARIsAPpBmVURJB83lRyUFgKzB_oJPZmtcb6Bwc2JueZX_GPd3VmBmTy53UWT16YaAl_NEALw_wcB I hope it helps. Do we book for it or its automatic that they have transportation available at the airport going to the Grand Moon Palace? As far as the shuttle, you need to check with the concierge once you arrive, and they can arrange it for you. Even the day of my wedding I had to double check on a song because I didnt trust that things were being done properly and thank goodness I did because it was wrong. You may find my recent blog on Tulum useful. Moon Palace Cancun.